Adjustments for leaks are for the sewer only. 

Any Customer desiring an adjustment for a leak from a line break shall notify H2GO of the existence of the leak and provide evidence of its repair. Upon determining that the leak existed, and the duration of the period of the leak, H2GO will, to the extent during the period the Customer’s usage exceeds the average monthly usage of the Customer for the past 12 months (or such shorter period of actual use). Once the amount is determined, deduct the excess amount from the average on the sewer bill only for up to a maximum of two consecutive months.

Irrigation systems and Faulty toilets do not qualify for leak adjustments. 

H2GO reserves the rights to require the customer to have a licensed plumber verify the existence of a leak and to deny any adjustment without the approval of H2GO’s board of directors.  Only two adjustments per year are allowed.